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Our commitments

In our delivery of services to the public we aim to provide high quality services and we comply with the following:

Data protection

We are committed to protecting the personal data you give us in compliance with our obligations under the Data Protection Acts 1988 to 2018 and the General Data Protection Regulation (GDPR).  Please see our Data Privacy Notice and contact details of our Data Protection Officer

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Gender Pay Gap Report

The Department of Foreign Affairs is committed to providing a positive work environment with a strong focus on dignity, respect and diversity. We have a globally distributed workforce and we prioritise our greatest assets, our people, to perform to the highest levels. The Department's Gender, Equality, Diversity & Inclusion Action Plan 2022- 2025 commits us to 'Improved gender balance across all levels of the Department' and a 'Reduction of Gender Pay Gap to below 10% by 2025'

Although the Departments' first public Gender Pay Gap Report was published in 2022 – in compliance with the Gender Pay Gap Information Act 2021 which places a statutory obligation on organisations with over 250 employees to report their hourly gender pay gap across a range of metrics from 2022 onwards - the Department has been active in seeking to reduce the gender pay gap over a number of years. We are pleased that since 2013 the Department has reduced its Gender Pay Gap from 30% to 11.90% in June 2023.

Read full report

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G‌ender, Equality, Diversity and Inclusion

The Department of Foreign Affairs is committed to fostering a culture of respect and equality to the benefit of our staff, the Department itself, and those we serve at home and abroad.

With the ultimate goal of delivering better services for government and citizens, the Department launched a new GEDI Action Plan in July 2022, focused on a set of ambitious targets.  By 2025 we will:

  • Reduce the Gender Pay Gap to below 10%
  • Have a fully gender-balanced Management Board
  • At least 45% women serving as Heads of Mission
  • Carry out accessibility audits for all DFA HQ buildings
  • All staff will have completed diversity and inclusion training

At the heart of the Department's work on Gender, Equality, Diversity and Inclusion (GEDI) is a commitment to openness and dialogue. In this regard, the Management Board Sub-Committee on GEDI and in particular the work of its constituent volunteer-led Staff Working Groups plays a key role. 

Read the Department's Gender, Equality, Diversity and Inclusion Action Plan 2022-2025.

Read the Department's 2022 DFA GEDI Policy.

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HR Strategy

The global team that makes up the Department of Foreign Affairs is larger and more diverse than ever. It is more widely present - dispersed across six continents - and is delivering more in terms of services and supports for citizens than ever before. 

Our global team is raising Ireland’s voice and profile and defending our interests and values in new ways and in new places, by strengthening old partnerships and forging new ones. We are playing our part in tackling global challenges and responding to crises, increasingly operating in complex and challenging environments. 

This Strategy is aimed at strengthening and supporting the DFA global team, which is working every day to fulfil our responsibilities to serve Ireland, and all its people.

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Official Language Act

Request for submissions - the Department of Foreign Affairs proposes to draft a language scheme in accordance with the Official Languages Act 2003.

We are committed to the provision of services to citizens in Irish. We work to ensure full compliance with the legislation of the Official Languages Act 2003. Through our Irish language scheme and customer charter, we seek to ensure the highest standard of service in Irish for citizens who wish to do business with us in Irish.

We are also active in promoting the Irish language within EU institutions too. Through Ireland’s diplomatic network, we facilitate and work with the Department of Arts, Heritage and the Gaeltacht in the promotion of the language more widely overseas through a programme of cultural and academic activities.

20 Year Strategy for the Irish Language 2010 - 2030: Department of Foreign Affairs.

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Freedom of Information

We comply with our obligations under Freedom of Information (FOI) legislation, under which you can access records held by the Department of Foreign Affairs.

The Freedom of Information Act 2014 allows you to access, to the greatest extent possible, information held by the Department. It gives you the right to have your personal data corrected or updated and to get reasons for decisions taken by the Department that affect you. Read about how you can make an FOI request.

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Accessibility

We are committed to helping people with disabilities to access our services. 

Access officer

We have appointed an Access Officer in accordance with section 26 of the Disability Act 2005. The Access Officer is responsible for ensuring that help and advice are given to people with disabilities who wish to access our services.

Email the Access Officer ensuring you state that it is for the attention of the Access Officer.

Alternatively, you can contact the Access Officer as follows:

Access Officer

Human Resources HQ
Department of Foreign Affairs
76-78 Harcourt Street
Dublin 2
D02 DX45

Tel: 01 408 2000

Inquiry officer

Our Inquiry Officer will investigate any complaints made under section 38 of the Disability Act.

Our Inquiry Officer is Bronwyn Cafferty, and you can contact them at:

Human Resources HQ
Department of Foreign Affairs
76-78 Harcourt Street
Dublin 2

Tel: 01 408 2000

Email Inquiry Officer  ensuring you state that it is for the attention of the Inquiry Officer

Web accessibility 

We aim to comply with Level Double-A of the Web Accessibility Initiative Web Content Accessibility Guidelines.  

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Using our information

We comply with the Regulations on the Re-use of Public Sector Information and we encourage the re-use of the information that we produce.

All of the information featured on our website is the copyright of the Department of Foreign Affairs unless otherwise indicated. You may re-use the information on this website free of charge in any format.

Re-use includes copying, issuing copies to the public, and publishing, broadcasting and translating into other languages. It also covers non-commercial research and study.

Conditions for using our information

Re-use is subject to the following conditions. You must:

  • Acknowledge the source and our copyright in cases where you supply the information to others
  • Reproduce the information accurately
  • Not use the information in a misleading way
  • Not use the information for the principal purpose of advertising or promoting a particular product or service
  • Not use the information for or in support of illegal, immoral, fraudulent, or dishonest purposes.

The Department of Foreign Affairs is not liable for any loss or liability associated with the re-use of information and does not certify that the information is up-to-date or error free. We do not authorise any user to have exclusive rights to re-use of our information.

Information we maintain

For further information on the re-use of information maintained by the Department please email us in the Freedom of Information Unit at foi@dfa.ie.

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Photographs

We would like to thank Fáilte Ireland, Tourism Ireland and the Defence Forces for the use of some of their photographs on this site.

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Protected Disclosures

The Protected Disclosures (Amendment) 2022 Act effective from 01 January 2023, facilitates those, as provided for in the Act, to disclose information to a public body, on wrongdoings observed or perceived, over the course of their duty or engagement with the public body.

Those wishing to make protected disclosures to the Department of Foreign Affairs may do so in confidence either orally by secure voicemail at +353-1-408 2675 or by email to protecteddisclosures@dfa.ie.

or in writing to:

The Protected Disclosures Officer
Security & Corporate Compliance
Department of Foreign Affairs
76-78 Harcourt Street
Dublin 2
D02 DX45

No protected disclosures were received by the Department of Foreign Affairs in 2022.

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Children First Act 2015

The Children First Act 2015 was enacted in 2015 and was fully commenced on 11 December 2017. Further information on the Act and the Children First Guidelines can be found on the website of the Department of Children and Youth Affairs .

Under the Act, Tusla, the Child and Family Agency, and An Garda Síochána are designated as the organisations with responsibility for child protection and welfare.

The Act places additional obligations on providers of certain services to children. While this Department has limited direct interaction with children, to meet our obligations under the Act, the Department has developed a Sectoral Implementation Plan and a Child Safeguarding Statement.

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