Terms and Conditions for use of the Passport Online Service

Updated Terms and Conditions for Passport Online

The purpose of these terms and conditions is to inform you, as a user, of the key elements of Passport Online and to help us provide you with a quick and effective service in accordance with the terms of the Passports Act 2008, as amended, with which all applications must comply.  It is important to read them before you begin to apply for your passport online. Thank you for taking the time to do this.

General statement

The Passport Online service is hosted and controlled by the Department of Foreign Affairs. Users of the Passport Online service are considered to have accepted these Terms and Conditions.

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Online payments

Your Credit/Debit card will be debited by the Department of Foreign Affairs on the date of your application, unless otherwise stated. Cardholders must be over 18.The following cards are accepted - Diners Club International, American Express, Maestro, Visa, Mastercard.

Your payment will be refunded if your application for a passport is unsuccessful. A refund will also be made if you choose to cancel your passport application.

The Department of Foreign Affairs is responsible for processing your application and commits to doing so in a timely manner once a properly completed form, and required supporting documents, have been received. Information on current turnaround times is available here.

You should submit the required supporting documents as soon as possible after making a Passport Online application. If you do not submit the required or correct supporting documents, the Passport Service may contact you  by email at the e-mail address you have provided during the online passport application process to remind you that the requested documents are still outstanding.

If within 20 weeks from the date on which the Passport Online application was made, the required or correct supporting documents have not been submitted, the Passport Service may be required to proceed to make a decision on the basis of the application submitted.

This decision may result in a refusal on the ground that the applicant has not provided the required supporting documents for the application that are necessary in order to comply with terms of the Passports Act 2008, as amended. 

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The contents of these pages are provided as an information guide only. They are intended to enhance public access to information about the Government and its Departments.

While every effort is made in preparing material for publication, no responsibility is accepted by or on behalf of the State for any errors, omissions or misleading statements on these pages or any site to which these pages connect.

Although every effort is made to ensure the reliability of listed sites this cannot be taken as an endorsement of these sites.

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Data Protection

Information on the Passport Service’s privacy policy can be found here.

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Virus protection

We make every effort to check and test material at all stages of production. It is always wise for you to run an anti-virus program on all material downloaded from the Internet.

We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.

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Freedom of Information

The Freedom of Information (FOI) Act came into effect on 21 April 1998 and was amended on 14 October 2014. Under FOI each person has a right to: 

  • access information held by a Government Department or certain public bodies;
  • have personal information relating to you held by a Government Department or certain public bodies corrected where it is inaccurate, incomplete or misleading; and
  • obtain reasons for decisions made by a Government Department or certain public bodies where the decision affects you.

For more information on your rights under Freedom of Information, visit www.foi.gov.ie.

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